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Shipping & Returns

Information on the delivery and return. Delivery : Orders will be send after payment . All orders send with acknowledgment. We cannot accept to send solely COD in the Netherlands. In the case of sends under COD expenses are for the customer(expenses of COD and expenses of expedition).In case of refusal of the package - it will be returned to us , we have the right to bill you for any expenses administration costs. By order from 100euro of more Xtra-Shop pay the shippingcost in the Netherlands only. Consignment outside of the Netherlands: For consignments outside of the Netherlands we accept orders solely after payment. For payments from abroad you need the IBAN number (instead the number of account) in times also BIC code/SWIFT addresses Xtra Shop: Bank: Bizner Bank (Netherlands) Banknumber 310978572 IBAN: NL48RABO0310978572 BIC CODE/SWIFT ADRES: RABONL2U. and Bank : KBC Bank (Belgium) Banknumber :373-0229345-80 IBAN: BE47737022934580 BIC CODE/SWIFT ADRES: KREDBEBB.   With MultiSafepay ,we wil accept the payments with Ideal, Banktransfer (only The Netherlands and Belgium) , Giropay,Carte Bleu and Direct eBanking. with Ogone,we wil accept the payments with MisterCash (only for Belgium and Luxembourg) and banktransfer (only for Belgium and Luxembourg) With PayPal ,we wil accept the payments with every creditcards and every bankcards in the whole world. Price of consignments is: Consignment in the Netherlands : Warning: Xtra-Shop livred your orders home only in South Limburg from Netherlands en Belgium counter paiment from 5 Euro. Please mail us . Payment by bank or Ideal : 5 euro Credit Card : 5 euro Counter remboursement by order : 11 euro Consignment in Belgium and Luxembourg : Warning Xtra-Shop livred your orders home only in South Limburg from Netherlands en Belgium counter paiment from 7 Euro. Please mail us . Credit Card :8 euro Payment by bank or MisterCash:8 euro Consignment in France,Monaco and Germany : Credit Card: 9,50 euro Payment by bank: 9,50 euro Consignment in Austria , Denmark , Estonia , Finland , Hongary , Ireland , Italy , Latvia , Lithuania , Poland , Portugal , Slovenia , Slovakia , Spain , Sweden , United Kingdom ,Zwitserland  : Credit Card: 11.00 euro Payment by bank: 11.00 euro Consignment in Albania , Andorra , Bulgaria , Canary Islands , Cyprus , Liechtenstein , Norway , Romania , Turkey : Credit Card: 11.00 euro Payment by bank: 11.00 euro Consignment for the other European countries : Case or you pay too many for the shippmentcost, the difference will be refunded to you on your account PAYPAL. Credit Card: 15,00 euro Payment by bank: 15,00 euro Consignment for Outside Europe : Case or you pay too many for the shippmentcost, the difference will be refunded to you on your account PAYPAL. from 0 to 5kg : 27.50 euro from 5 tot 10kg :35.50 euro from 10 to 20kg :50.00 euro Your order : If in your order one or several articles are not in stock we won't will not send it until your order is complete, this to limit expenses . You must know that it can take more than one week or at times a few more . Return : Before sending back an order you must contact us .You have the right (right of retraction) during one week (7 days) after receipt of your order to send back your order. We accept solely therefore articles of which the packing was not opened. We have the right to bill you for expenses of transportation. Complaints must be to send before the end of the 7 days after contact with us by email. After the 7 days you have accept the articles and cannot call anymore on the right of complaint . Address for returns: Xtra-Shop PO.Box 5568 6202 XB Maastricht The Netherlands